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: updated Dec 3
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About FastTech
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Prices Unbelievably Low?
What is USPS Shipping?
Why Buy from FastTech?
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FAQ
Account
Assurance
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Ordering
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Returns
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FAQ
Account
1.
How do I put an order on hold, or release an order from hold?
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2.
What if I want to close my account?
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3.
Why open an account?
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Assurance
1.
Do products come with warranties?
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2.
How do you handle defective on arrival / DOA orders?
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3.
Product price protection
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4.
What is the Money Back Guarantee?
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General
1.
What are FastTech's business hours?
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2.
What are forum moderators?
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3.
What are rebate points?
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4.
What holidays does FastTech observe?
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5.
What Is FastTech's privacy and security policy?
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Legal
1.
Anti-Counterfeiting Policy - Reporting Infringements
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Ordering
1.
Can I add an item to my order?
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2.
Can I change my shipping address after placing an order?
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3.
Does FastTech match prices?
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4.
How are refunds handled?
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5.
How do I cancel my order?
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6.
In what currency are FastTech prices displayed?
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7.
Is it safe to shop at FastTech?
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8.
What are all the order status?
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9.
What does each stock status mean?
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10.
What is the special requests box for?
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11.
What language do I enter my information in?
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12.
Which forms of payments are accepted?
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13.
Why didn't I receive an order confirmation e-mail?
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Payment
1.
Do you accept Bitcoin and other cryptocurrencies?
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2.
How to obtain and use Bitcoin for payment?
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3.
Is my credit card information secure?
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4.
What is express check out?
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5.
What payment methods do you accept?
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6.
Why is "Do Not Honor" displayed after checkout/payment?
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7.
Why is "Restricted Card" displayed during checkout/payment?
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PayPal
1.
Do I need to open a PayPal account?
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2.
How do I contact PayPal by phone?
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3.
How long does it take for refunds to go back to my credit card?
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4.
PayPal Error Message: "This transaction is invalid."
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5.
What do I need to checkout via PayPal?
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6.
What is PayPal?
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7.
Why should I buy via PayPal?
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Returns
1.
How to return a product?
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2.
What is your return address for returning products (RMA)?
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Shipping
1.
Can a refund be issued if a package becomes stuck, or lost in the delivery process?
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2.
Do you charge shipping & handling -- is shipping really FREE?
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3.
Do you do partial shipments?
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4.
Do you ship to APO/FPO or PO boxes?
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5.
Do you take international orders?
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6.
How are customs and import tax/duties handled?
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7.
How are replacements shipped?
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8.
How come my tracking number doesn't work?
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9.
How long does it take for orders to get sent?
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10.
What are the available shipping methods?
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11.
What countries do you ship to?
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12.
What countries does FastTech serve?
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13.
What countries does Hong Kong Surface Mail serve?
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14.
What does "tracking number not purchased" mean?
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15.
What does restocking mean?
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16.
What happens if I entered an incorrect or incomplete address during checkout?
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17.
What happens if my country's customs rejected my package?
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18.
What happens if my package is lost?
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19.
What happens when USPS reports delivery when I didn't receive my package?
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20.
What is the declaration on shipping labels?
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21.
What items are restricted or potentially restricted by the customs and/or air mail shipping services?
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22.
What should I do if something is missing from my order?
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Specifications
1.
What does each product package type mean?
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Questions? Feedback?
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