FAQ
What is the New EU 2021 VAT Rules for Ecommerce?
What are the changes to VAT in the EU after July 1st 2021?
Previously, commercial goods imported into the EU up to a value of 22 EUR were exempted from VAT. As of July 1st 2021, all commercial goods imported into the EU will be subject to VAT and will require formal customs declaration. You can find more information from European Commission.

Who is responsible for paying import duties and taxes?
As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. FastTech doesn't collect any portion of such fees and cannot be held liable for any taxes, duties, tariffs, or other fees assessed.

In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf. If, for any reason, the products cannot be delivered to you due to a customs problem, we will discuss with you case by case about how best to handle the issue(s).

If a delivery fails because you do not respond in time to customs communications, or you refuse to pay the applicable charges, FastTech is not responsible for packages confiscated by the customs in customers' countries.

Will I be charged any duties or taxes for my order?
Based on monitoring all the orders that arrived at the customs of EU countries after July 1st, less than 1% of all orders have been inspected by the Customs in customers' home countries. Although the chance of packages assessed by the customs is small, FastTech encourages customers to check with their local customs office for potential import taxes, duties, and tariffs, prior to placing an order.

How much tax do I have to pay if my package is being inspected?
The amount you will be required to pay depends on the declared value of the package and the regulations of each country. The applied customs duties are calculated as a percentage of the VAT from the arrival country, the regulations of each country, or in some specific cases, some additional eventual costs may be applied depending on the customs. According to the recent feedback from the customers, there will be an extra post service fee in some countries, such as Germany, Denmark, Belgium and Sweden. You can refer the VAT rules and rates here.

Can I have the tax prepaid before shipment?
You have the option of having duties and taxes prepaid. Please contact customer service and we will guide you how to have this implemented.

What are the advantages of tax prepaid?
We will have our Import One-Stop Shop (IOSS) identification number applied in your order. The logistics company provides this number to customs in the destination country, at the point of customs declaration. It will indicate to customs that VAT is being properly declared and help ensure speedy customs clearance. And you don't have to pay any handling fee for items sent using IOSS. You can know more about IOSS here.