What happens when USPS reports delivery when I didn't receive my package?
USPS is in general very reliable and professional. The first course of action is to check with your family and friends, or your company's receptionists or mail desk to see if someone has accepted delivery on behalf of you.
You should also allow a few extra days as the package may be on your local postman or postwoman's hands.
In the meantime, we recommend you to do the following:
What happens if the above fails?
- Visit your FastTech account, click on your order and confirm the shipping address displayed in the order is correct (click here if you have found it to be incorrect).
- Call USPS at their toll free number, and tell them you didn't receive your package:
Their office hours are as follows:
M-F - 8:00 am - 8:30 pm ET
Sat - 8:00 am - 6:00 pm ET
Sun/Holidays* - Closed
Please have your tracking number ready. Tracking numbers are displayed in your FastTech order details page and the shipping confirmation e-mail sent to you upon shipping.
When USPS reports a package as delivered, it means the order is delivered. If you would like FastTech to resend the package, re-shipment fees apply because the original package isn't returned to FastTech. Customers are requested to pay 80% of the original order total as re-shipment fees. Again, this only applies to orders that are delivered and not returned to us
Is there a 100% bullet proof shipping method?
Yes. Our Speedpost Global Express shipping method are 100% covered by insurance, which can be used to claim for the full value of packages and to reship orders free-of-charge for customers.
What happens if I entered an incorrect or incomplete address during checkout?