What happens if I entered an incorrect or incomplete address during checkout?
How to change the shipping address on an order?
You can change your order's delivery address at anytime before it is packaged and shipped.
To change the address for an order that's not shipped, simply go to the order details page, and click the "change address" link displayed under your shipping address. Please note that this link disappears as soon as your order has become shipped
Keep your address accurate and complete
Entering a complete and accurate address is crucial to prompt delivery. Incomplete addresses may cause days or weeks of delay when the package arrive at your local distribution hub.
FastTech sends your shipping address for confirmation in the order confirmation e-mail. The address you entered is also displayed in the order details page in your account.
What happens if an order is lost or returned?
If an item is reported as lost or returned to send by the courier, FastTech sends free replacements immediately.
What happens when an order is delivered to an address that is entered incorrectly or incompletely?
Depending on which part(s) you have left out from the address, chances are that your local delivery courier can still guess and make out the full address based on what you have provided them with.
If an item is returned
to FastTech due to an incomplete or incorrect shipping address, shipping fees already incurred on the package becomes non-refundable. This fee is about 20% of your order total. The fee is based on costs and a staff will inform you of the amount. If a replacement order is requested, a re-shipping must be paid before the order can be re-sent.
However, if a package is delivered
incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. In certain special circumstances however, FastTech can arrange a replacement shipment. In this case, customers are subjected to a re-shipment fee equivalent to 90% of the original order total. Again, this only applies to orders that are delivered
and not returned
It is prudent to keep your address precise and complete.
You may change your shipping address at any time before orders are shipped, via your FastTech account page
, or by contacting us
What happens when USPS reports delivery when I didn't receive my package?