Forum moderators are internationally based, knowledgeable, independent customers that help FastTech facilitate and prioritise service and support in special circumstances. Forum moderators does not necessarily represent FastTech.
They are not employees and do not have access to customer or order information including. Specifically, they have absolutely no access to personal data such as name, e-mail, address, order contents, payment source, and IP address. Forum moderators are denoted by a "Moderator" badge under their usernames shown besides each forum post.
Moderators should not and will not ask for personal information from customers. Instead, they guide other customers and peers to an official FastTech support channel.