FAQ
How to return a product?
Here's what to do:

  1. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
  2. Create a request by visiting this link: http://support.fasttech.com/products/RTRN
  3. If a product is DOA or shipped incorrectly, FastTech covers all shipping charges. For all other cases of returns, a staff will quote you the actual shipping costs incurred (the non-refundable portion), and provide you a RMA number.
  4. Proceed and send the items to the following address. Note that the returning package must be postmarked within 14 calendar days from the date you received the RMA number.
  5. Processing time after your return arrives is approximately 10 days. Refund, should you request one, is sent corresponding to the original method of payment, and you will receive a confirmation e-mail.

Restrictions:
  • If products are altered or modified, warranty and money back satisfaction become void.
  • The satisfaction guarantee does not cover customized, volume discount, and/or wholesale orders.
  • When returning, we recommend using a trackable shipping method. FastTech cannot be held responsible for items lost on the way back.

*Definition of delivery date: for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.
See also:
  1. What is the Money Back Guarantee?
  2. How do you handle defective on arrival / DOA orders?