FastTech's Wholehearted Customer Support
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Shipping Questions
When will my order ship?
Order shipped, but not delivered
Order Questions
Items missing from package
Wrong items are delivered
Items defective or damaged (DOA)
Returns (Satisfaction Guarantee)
Make Changes
Cancel order or item
(this can also be made instantly via your account » orders)
Make changes to order
Change shipping, address, swap items, combine shipments, etc
Service Status
Current overall response time:
17 hours, on business days
Service Commitments
Customer focus:
We are committed to your needs and make our decisions based on your best interests.
Compassion:
We love FastTech. We work to make sure customers feel that way too.
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Pre-sale Questions
We encourage you to raise your product and technical questions in the forums.
Product request
Saw something cool elsewhere but can't find it on FastTech? Tell us about it.
Product usage support
Having trouble getting items to work?
Volume/wholesale
Volume discounts are available for larger orders.
Account and Gift Certificate
For questions regarding your FastTech account and gift certificates.
Legal Team
FastTech respects legal rights. If you own rights to certain items, let us know and we'll ensure compliance.
Frequently Asked Questions
Account
1. How do I put an order on hold, or release an order from hold?
2. What if I want to close my account?
3. Why open an account?
Assurance
1. Do products come with warranties?
2. How do you handle defective on arrival / DOA orders?
3. Product price protection
4. What is the Money Back Guarantee?
General
1. What are FastTech's business hours?
2. What are forum moderators?
3. What are rebate points?
4. What holidays does FastTech observe?
5. What Is FastTech's privacy and security policy?
Ordering
1. Can I add an item to my order?
2. Can I change my shipping address after placing an order?
3. Does FastTech match prices?
4. How are refunds handled?
5. How do I cancel my order?
6. In what currency are FastTech prices displayed?
7. Is it safe to shop at FastTech?
8. What are all the order status?
9. What does each stock status mean?
10. What is the special requests box for?
11. What language do I enter my information in?
12. Which forms of payments are accepted?
13. Why didn't I receive an order confirmation e-mail?
Payment
1. Do you accept Bitcoin?
2. How to obtain and use Bitcoin for payment?
3. Is my credit card information secure?
4. What is express check out?
5. Why is "Do Not Honor" displayed after checkout/payment?
6. Why is "Restricted Card" displayed during checkout/payment?
PayPal
1. Do I need to open a PayPal account?
2. How do I contact PayPal by phone?
3. How long does it take for refunds to go back to my credit card?
4. PayPal Error Message: "This transaction is invalid."
5. What do I need to checkout via PayPal?
6. What is PayPal?
7. What payment methods do you accept?
8. Why should I buy via PayPal?
Returns
1. How to return a product?
2. What is your return address for returning products (RMA)?
Shipping
1. Can a refund be issued if a package becomes stuck, or lost in the delivery process?
2. Do you charge shipping & handling -- is shipping really FREE?
3. Do you do partial shipments?
4. Do you ship to APO/FPO or PO boxes?
5. Do you take international orders?
6. How are customs and import tax/duties handled?
7. How are replacements shipped?
8. How come my tracking number doesn't work?
9. How long does it take for orders to get sent?
10. What are the available shipping methods?
11. What countries do you ship to?
12. What countries does FastTech serve?
13. What countries does Hong Kong Surface Mail serve?
14. What does "tracking number not purchased" mean?
15. What does restocking mean?
16. What happens if I entered an incorrect or incomplete address during checkout?
17. What happens if my country's customs rejected my package?
18. What happens if my package is lost?
19. What happens when USPS reports delivery when I didn't receive my package?
20. What is the declaration on shipping labels?
21. What items are restricted or potentially restricted by the customs and/or air mail shipping services?
22. What should I do if something is missing from my order?
Specifications
1. What does each product package type mean?